McIntire Solutions, LLC

  • Enterprise Service Manager

    Posted Date 4 months ago(7/21/2018 9:23 PM)
    ID
    2018-1218
    # of Openings
    1
    Job Locations
    US-VA-Chantilly
    Category
    Information Technology
  • Overview

    McIntire Solutions, LLC is seeking an Enterprise Service Manager to assist our IC customer developing and implementing a cloud cyber security program; including full lifecyle development and deployment of enterprise cyber security solutions.  Limited travel is required.

    Responsibilities

    • Lead and manage service desk tasks for a large-scale enterprise service desk.
    • Execute IT service management
    • Implement service improvement processes.
    • Lead, direct, and evaluate project task execution and performance.

    Qualifications

    • Current/active TS/SCI with CI Polygraph
    • Bachelor’s degree in STEM field.
    • Eight (8) years of experience is preferred, but candidates with experience managing or leading services desk tasks for a large-scale enterprise service desk will be considered in lieu of a degree.
    • DoD 8570 IAT Level II or Level III required (e.g, Security + CE, CISSP certifications, etc).
    • Experience executing IT service management (ITSM) best practices.
    • Hands-on experience with commercial off-the-shelf ITSM suites, including BMC Remedy or ServiceNow.
    • Experience with implementing service improvement processes in response to performance metrics or service level agreements
    • Experience leading, directing, and evaluating task execution and performance exercising latitude and independence of the team to implement solutions, as needed

     

    Desired Skills

    • Master’s degree in STEM field.
    • Experience working with Flag Level/General Officers and/or Senior Executive Service (SES) or Senior National Intelligence Service (SNIS).

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed